FAQs

Below you’ll find some frequently asked questions. If you have a question not answered below, feel free to reach out!

How secure is making a payment on your website?

We use PayFast to process payments. We never see or store your credit card or banking information. PayFast handles all payments over military grade secure connections. Read more on PayFast’s security.

How does PayFast work?

When ready to make a payment you will be redirected to PayFast’s secure server. You can then select any of the available payment options. After making a payment PayFast will immediately let us know and we’ll then begin preparing your order.

Here’s a helpful video!

Visit PayFast for more information.

Do you offer returns and/or refunds?

We’ll gladly accept returns and/or refund you in accordance with our returns- and refund policy.

How long will it take for my package to arrive?

For main centers it usually takes about 1 – 3 working days. Outlying areas will take a little bit longer but shouldn’t take longer than 7 – 10 working days.

If you have issues with your order or delivery, please contact us.

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